Every call answered.
Every patient taken care of.
Scheduling & follow-ups.
Referrals & refills.
Billing & insurance.
Voxy picks up the phone the moment a patient calls, handles their request from start to finish, and books the right appointment — so your front desk can focus on the people standing in front of them.
HIPAA Compliant · SOC 2
The Problem
Your front desk is doing five jobs at once. The phone always loses.
Staff aren't failing — they're overwhelmed. And every missed call is a missed appointment, lost revenue, and a patient who didn't get care.
Calls Lost
30%+of calls go to voicemail or get abandoned — patients hang up and call the next clinic.
Hold Time
5–10 minaverage hold time during peak hours. Patients give up before they're ever answered.
Staff Load
5 jobsat once — phones, walk-ins, paperwork, insurance, referrals. Burnout and turnover follow.
How It Works
First ring to booked appointment — without your staff touching the phone.
Every inbound call follows the same pattern: pick up, understand, resolve, confirm, follow up.
Inbound
/Front Desk Call
Voxy answers inbound calls, assesses patient needs, and handles the full request — scheduling, refills, referrals, billing — from start to finish.
What Voxy Handles
Every call type that hits your front desk — handled.
Five categories of inbound calls, each resolved end-to-end without staff involvement.
Scheduling & Follow-Ups
New visits, follow-ups, reschedules, cancellations, reminders, no-show recovery
Referrals
Status checks, new referral requests, specialist coordination across locations
Prescription Refills
Medication name, dosage, pharmacy preference — routed to your clinical team
Labs & Results
Test result inquiries, next-step guidance, follow-up visit scheduling
Billing & Insurance
Balance inquiries, co-pay questions, coverage checks — complex issues routed with context
The Shift
Less phone time. More face time.
What changes when every call is handled before your staff picks up the phone.
Before Voxy
of calls going to voicemail or abandoned
average hold time during peak hours
end-of-day call-back lists that never get finished
high turnover on the front desk team
After Voxy
of calls answered instantly, 24/7 — including after hours
hold time for patients — ever
call-back backlog — every request resolved in real time
staff on in-office patients and complex tasks — not phones
Always On
Nights. Weekends. Lunch breaks. Voxy never clocks out.
Most clinics lose calls outside business hours — and during the busiest hours when every line is tied up. Voxy handles both.
After Hours
Patients calling at 8pm or 6am get the same experience as calling at 10am. Same voice. Same resolution.
Overflow
During peak volume, Voxy picks up every line your staff can't get to. No "all representatives are busy." No abandoned calls.
Get Started
Your patients are calling. Make sure someone answers.
See how Voxy handles your front desk calls — in a 15-minute demo.