Care gaps don't close themselves.
Voxy does.
Identify the Gap.
Call the Member.
Close the Loop.
Voxy proactively calls members with overdue screenings and preventive visits, has a real conversation about their care, and books the appointment — all without a single manual dial.
HIPAA Compliant · SOC 2
The Problem
You know which members have open gaps. Reaching them is the hard part.
The challenge isn't identification — it's action. Mailers get thrown away. Texts get ignored. And your outreach team can only make so many calls in a day.
Mailers
IgnoredLow open rates. No way to answer questions or book on the spot.
Manual Calls
40–60/dayper agent — most go to voicemail. Can't scale to population-level outreach.
Result
StalledHEDIS scores plateau. Star Ratings stall. Gaps stay open quarter after quarter.
How It Works
From open gap to booked appointment — without a single manual call.
Every outreach campaign follows the same pattern: identify, call, explain, book, persist.
Outbound
/Care Gap Closure
Voxy proactively calls members with open care gaps, explains what's overdue, handles objections, and books the appointment — then follows up until the gap is closed.
Hear It in Action
What a Voxy care gap call sounds like.
A real conversation — not a robocall. Voxy explains what's overdue, answers questions, and books the appointment on the spot.
"Hi Maria, this is Voxy calling on behalf of Bright Health Plan. Our records show you're due for your annual mammogram screening — it's been over 14 months since your last one. Do you have a few minutes to talk about getting that scheduled?"
"Oh, I've been meaning to do that. I just haven't had time to call around."
"Totally understand. I can actually book that for you right now. There's a radiology center on Oak Street, about 10 minutes from your home, with availability next Tuesday at 2pm or Thursday at 9am. Would either of those work?"
"Thursday morning works."
"You're all set — Thursday at 9am at Oak Street Radiology. No referral needed, just bring your insurance card. I'll send a text confirmation and a reminder the day before."
Illustrative example. Actual conversations vary by member and measure.
HEDIS Measures
Targeted outreach across your highest-impact measures.
Four categories of care gaps, each with dedicated outreach agents and persistent follow-up.
Preventive Screenings
Chronic Care
Wellness & Immunizations
Behavioral Health
The Comparison
Voxy vs. the outreach methods you've already tried.
Low open rates. No way to answer questions or book on the spot.
Low EngagementReal-time conversation. Questions answered. Appointment booked before the call ends.
Books InstantlyEasy to ignore. Limited to short messages. Can't handle objections.
Easily IgnoredFull conversational depth. Handles objections, explains procedures, navigates scheduling.
Full ConversationsExpensive. Limited hours. 40–60 calls/day per agent. Most go to voicemail.
Can't ScaleThousands of concurrent calls. 24/7. Persistent follow-up across multiple attempts.
Unlimited ScaleLow adoption, especially among high-risk and elderly members.
Low AdoptionMeets members on the phone. No app, no portal, no login.
Zero FrictionWho It's For
Built for teams measured on quality outcomes.
Every organization with open care gaps and a quality scorecard.
Health Plans & Payers
Close HEDIS gaps and improve Star Ratings at population scale.
Medicare Advantage
Drive quality bonuses with targeted gap closure across your membership.
Medicaid Managed Care
Reach hard-to-engage populations with persistent, empathetic outreach.
Risk-Bearing Providers & ACOs
Close gaps across your attributed lives without expanding your outreach staff.
Get Started
Every open gap is a missed opportunity — for your members and your scores.
See how Voxy closes more care gaps in one quarter than your team closed all last year.