Every Patient Call Answered.
Every Care Gap Closed.
Answer Every Call.
Know Every Patient.
Close Every Gap.
Voxy is the AI voice agent that handles patient calls, books appointments, and closes care gaps.
HIPAA Compliant · SOC 2
Who We Serve
Built for the people who make healthcare work.
One platform. 50+ specialized voice agents. Tailored workflows for providers and payers — each agent designed, tested, and optimized for a specific use case.
Healthcare Providers
Your phones ring. Voxy answers.
Clinics, physician groups, and health systems use Voxy to automate intake, triage, and scheduling — so staff can focus on the patients in front of them, not the phones behind them.
When They Call
Scheduling & reschedules, referrals, Rx refills, lab results, billing questions
When You Call
Appointment reminders, care gap closure, billing follow-ups, post-visit calls
Health Plans & Payers
Engage every member. Move every star.
Medicare Advantage plans, regional health plans, and payer organizations use Voxy to manage provider and member call volume — and run proactive care gap outreach at population scale.
When They Call
Eligibility checks, claims status, prior auth, member benefits, Rx coverage
When You Call
Care gap closure, member onboarding, post-discharge, health assessments, reminders
The Agent Library
Purpose-built AI agents. Specialized for every call your team handles.
Pick the agents you need. Deploy in days. Add more as you grow.
New Patient Booking
Books first-time patients with the right provider based on insurance, location, and availability.
For: Providers
Reschedule
Moves existing appointments to a new date and time without staff involvement.
For: Providers
Cancellation
Processes cancellations and offers to rebook before the slot is lost.
For: Providers
Follow-Up
Schedules post-visit follow-ups based on provider instructions and care plan timelines.
For: Providers
Referral Status
Checks referral status, confirms authorization, and updates patients on next steps.
For: Providers · Health Plans
Appointment Reminders
Calls patients ahead of upcoming visits to confirm, reschedule, or cancel.
For: Providers
No-Show Recovery
Reaches patients who missed appointments and rebooks them into the next available slot.
For: Providers
Key Capabilities
First ring. Last write-back. Everything in between.
At a fraction of the cost.
01
Inbound Call Handling
Scheduling, eligibility, claims status, Rx refills, referrals
02
Outbound Engagement
Care gap outreach, HEDIS campaigns, appointment reminders, HRAs
03
EHR Integration
Direct write-back to Athena, Allscripts, NextGen, and more
04
Smart Escalation
Automatic human handoff with full context when needed
05
Multilingual Support
Serve diverse populations without specialized staffing
What Voxy Does
From front desk to follow-up — inbound and outbound.
Whether a patient is calling in or Voxy is reaching out — every conversation follows the same pattern: connect, understand, resolve, close the loop.
Inbound
/Front Desk Handling
Voxy answers inbound calls, assesses patient needs, provides information about your services, and books appointments — instantly and accurately.
See the Full Use CaseOutbound
/Care Gap Closure
Voxy proactively calls members with open care gaps, schedules preventive visits, and follows up until the gap is closed.
See the Full Use CaseInbound or outbound. Provider or payer. Every call drives an outcome.
The ROI
Why the math makes the decision obvious.
Compare Voxy to a traditional call center across the metrics that matter to your CFO.
Cost
5x cheaper
than a traditional call center — without the headcount.
Capacity
Zero wait
times. Every caller gets picked up on the first ring — even during peak times.
Languages
20+
languages built in. Serve diverse populations without specialized bilingual hires.
Scale
Instant
elastic scaling. Go from 10 to 10,000 calls without the weeks-long hire-train-ramp cycle.
Pricing
$0 fixed
costs. Pure usage-based pricing. Scale down just as easily.
Availability
24/7
live coverage. Nights, weekends, holidays — every call answered by a real voice, not voicemail.
The ROI writes itself.
Case Studies / Proven in Production
Live in healthcare. Delivering results today.
Health Plan / Medicare Advantage
Driving Star Ratings at a leading Medicare Advantage Health Plan.
Provider Network / PCP, Specialty, Radiology and more
Zero missed calls at a provider network. Across primary care and multiple specialties.
"Voxy handles 100% of our incoming calls today. Our front desk finally has time to focus on the patients who walk through the door."
- Hemanshu Patel MD, CMO, Choice Medical Group
Integrations
Plugs right into your existing stack.
Voxy integrates with leading EHR/EMR systems so there's no disruption to your workflows. Patient data stays in sync. Appointments land where they should.
Enterprise-Ready
Built for healthcare. Secured like it matters.
Built from day one around HIPAA, SOC 2, and the compliance requirements healthcare demands.
HIPAA
End-to-end compliance with HIPAA. All patient data is protected under our Business Associate Agreement.
SOC 2
Independently audited controls for security, availability, and confidentiality — the same standards used by the largest health systems.
Encryption
All data encrypted in transit (TLS 1.2+) and at rest (AES-256). Voice recordings and transcripts are encrypted and access-controlled.
BAA
Voxy executes a BAA with every customer. We are a covered business associate under HIPAA, not a carve-out.
Data Residency
US-only processing on SOC 2-certified infrastructure. Full subprocessor transparency.
Audit Trail
Every call, action, and decision is logged and traceable. Full audit history for compliance reviews and internal oversight.
Stop missing calls. Start closing gaps.
See how Voxy can transform your patient engagement in a 15-minute demo.