“The total cost of missed healthcare appointments in the United States every year is an astronomical $150 billion.” - HC Innovation Group
Most clinics receive anywhere between 13,000 to 15,000 calls each month, which is far more than a typical front desk team can realistically handle.
As a result, many calls go unanswered, leading to missed appointments and lost revenue opportunities.
When patients can’t get through, some drive straight to the ER. This increases avoidable ER visits and drives up costs.
Frustrated by the lack of access to primary care, patients often leave negative feedback, resulting in lower CAHPS and CSAT scores and long-term damage to the clinic's reputation.
To manage the patient intake load, clinics look to hire more staff. But this quickly becomes expensive, with average staff salaries ranging from $4,000–$5,000 / month.
What clinics like yours need is a way to handle patient intake volume, book appointments, and reduce avoidable ER visits, without increasing cost.
The answer- an AI Medical Receptionist.
In this blog, we’ll explore what AI Medical Receptionists are, how they help clinics keep up with patient demand, and introduce you to the leading solution in the space.
AI Medical Receptionists: Your Solution To Overwhelming Call Volumes
An AI Medical Receptionist is an AI Voice Agent that receives all incoming calls 24/7/365, gathers details, classifies requests based on custom algorithms, schedules appointments, and escalates patients to the right human staff based on the information gathered and urgency.
This means your front desk is freed up to focus on in-clinic care.
How AI Medical Receptionists Help Clinics Keep Up with Patient Demand
1. Answers Every Patient Call
An AI medical receptionist can handle multiple patient calls in parallel. Every call is answered in seconds, regardless of time or volume, ensuring no patient interaction is missed.
2. Books Appointments
Whether it’s a new booking, a reschedule, or a cancellation, an AI Medical Receptionist handles it end-to-end. Patients can confirm appointments for non-urgent issues without speaking to your staff.
3. Scales With Call Volumes Without Adding to Headcount
As patient call volume grows, an AI Medical Receptionist scales effortlessly. It answers every patient call - ensuring no patient inquiry is missed and every appointment opportunity is captured.
4. Scores Urgency and Escalates Urgent Calls to Human Staff
An AI Medical Receptionist listens for symptoms, classifies urgency using custom algorithms, and escalates only urgent cases to your staff.
5. Reduces Time Spent/Call from 6-10 Minutes to Under 1 Minute
An AI Medical Receptionist captures patient information, understands the call purpose, books appointments, and logs information - giving back staff their time to focus on in-clinic care.
6. Documents Patient Information in EMR and EHR
An AI Medical Receptionist documents all patient details in appropriate fields in EMR/EHR, ensuring patient records and medical history remain up to date.
7. Reduces Avoidable ER Visits
An AI Medical Receptionist eliminates call wait times for your patients, leading to reduced ER visits, which means healthcare providers can focus on truly urgent cases while everyone gets access to the primary care they need.
Meet VoxyHealth - The AI Medical Receptionist That Handles Your Patient Calls 24/7/365
VoxyHealth is an AI Medical Receptionist that receives all incoming calls 24/7/365, gathers details, scores urgency, classifies requests based on custom algorithms, schedules appointments, and escalates patients to the right human staff based on the information gathered and urgency.
Here’s how VoxyHealth Manages Your Patient Communication End-To-End
Answers Calls
If your front desk staff is unable to answer a call in a pre-defined length of time, VoxyHealth picks up the call and greets patients naturally and empathetically.
Captures Information
VoxyHealth gathers patient details, reason for call, and relevant context with conversational intelligence.
Classifies and Prioritizes
VoxyHealth identifies the call purpose - from appointment scheduling and medication refills to billing or clinical queries - and categorizes them based on custom algorithms.
Escalates Calls To Human Staff
For emergencies or urgent cases, VoxyHealth immediately escalates and routes the call to the appropriate human staff for immediate attention.
Schedules Appointments
VoxyHealth schedules non-urgent appointments based on need and availability.
Updates Your EHR/EMR Automatically
VoxyHealth integrates with all popular EHRs/EMRs, documents all patient details in the appropriate fields, and updates medical history.
Initiates Proactive Patient Communication
VoxyHealth proactively calls patients to monitor health, reminds them of appointments across calls and SMS, gathers updates, and conducts surveys - shifting your patient communication from reactive to proactive.
Never Miss a Patient Call Again with VoxyHealth - AI Medical Receptionist
No longer miss out on appointments or lose revenue from unanswered patient calls.
AI Medical Receptionists handle every incoming call, triage requests, and schedule appointments, all without adding to your team’s workload.
VoxyHealth is an AI Medical Receptionist that receives all incoming calls 24/7/365, gathers details, scores urgency, classifies requests based on custom algorithms, schedules appointments, and escalates patients to the right human staff based on the information gathered and urgency.
With VoxyHealth, get an AI Voice Agent to answer all your patient calls and increase your appointment volume.
Schedule a meeting with VoxyHealth to learn more.
